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FAQs

Planning the perfect getaway often comes with many questions and that is why we have put together a comprehensive FAQ list. It covers the essentials, must-knows, and cool extras about our hotel! There's so much more to discover, so if you need more information, feel free to contact us anytime.

1. How far is the resort from the airport?

We are just an hour from the airport, but with coastal scenic views, it'll feel like a breeze! Let us handle your transfer, tailored to your style and budget. Get in touch for the best offer.

2. What is included in the All-Inclusive package?

Eat & Drink

  • Buffet breakfast
  • Lunch options: Dine in our restaurants or grab a picnic basket for your excursion (request 24 hours in advance at reception)
  • Dinner at Show (buffet restaurant) or enjoy a 20% off at Playa if you are booked in a Tamassa room, Playa is included for all other room categories.
  • Afternoon tea-time, served every afternoon from 3.30pm to 4.30pm
  • Drinks available in all restaurants and bars: A wide selection of beverages (soft drinks, tea, coffee, beers, wines, juices, mineral water, cocktails and liquors)
  • Bar service is until 11pm daily
  • Mini-bar in rooms: water, juices & soft drinks, beers are replenished once per day

*Food & Beverages selection included in our “All Inclusive” package is available in our restaurants/bars.

Wellness

  • Yoga & stretching classes, fitness centre, sauna, steam room, hydrojet and spa garden (upon reservation only and subject to availability)

Water & Land Activities

  • Glass bottom boat trips, snorkeling, windsurfing, kayaks, pedal boat, sailing boats as per weather and tide conditions.
  • Unlimited access to our gym centre, floodlit tennis courts (rackets and tennis ball provided), table tennis, bocce balls, beach volley.

Entertainment

  • Live music, DJ evening, Mauritian dance show
  • Free Wi-Fi connection
3. Is there a pool at the hotel?

We have not 1, but 4 stunning swimming pools!  Relax on our comfy loungers, grab a towel whenever you need, and enjoy cocktails from our pool bars. It's poolside perfection!

4. What dining options are available?

Whether you're craving something bold or laid-back, our bars and restaurants hit the spot any time of day!

  • SHOW - our main restaurant, open for bountiful buffet breakfast and fun-filled theatrical dinners
  • PLAYA - is our signature à la carte dining set to the sound of lapping waves. Specialty: Mediterranean with a Mauritian twist-inspired menu
  • Food Truck - the must visit! Swing by for the burger, stay for the laid-back vibes. It’s the go-to spot for burger lovers and rum enthusiasts, serving up mouthwatering bites by the main pool. It's fun, local, and seriously delicious!
  • SCOOP - our ice-cream bar open from noon to 3 pm
  • B-Bar - Open from 9am to 11pm, where our bartender is always ready to craft the perfect cocktail just for you!
  • JALSA - Meaning ‘party’ in Creole, our resort nightclub & Karaoke is the place to be!
5. What are the check-in and check-out times?

Check-in at 2pm and check-out at 11am, but be ready for Mauritian memories that’ll stay with you forever!

6. What popular attractions are nearby?

You’re in luck staying at Tamassa, as we are located near some of the island’s top natural attractions! Here’s what’s close by:

  • Bel Ombre Nature Reserve – For wildlife and safari adventures
  • Rochester Falls – Perfect for a picnic and a refreshing swim in the freshwater lake.
  • Maconde viewpoints – One of Mauritius’ most iconic photo spots.
  • Black River Gorges – Stunning hiking trails.
  • Chamarel – Famous for its 7-coloured earth, a one-of-a-kind geological wonder.
  • Bel Ombre Golf Club – an 18-hole course offering beautiful views and a challenging game
  • Domaine de Bel Ombre – A range of activities, including horseback riding, quad biking, archery among others

Get in touch with us to book your guided tours.

7. How much does it cost to stay at Tamassa Bel Ombre?

Rates vary by season, meal plans, and your choice of accommodation. Reach out to us for the best offer tailored just for you.

8. What languages are spoken by the staff?

With Mauritius’ rich cultural mix, we’ve got you covered! All our staff is fluent in English and French, and we also have translation pros for German, Spanish, Italian, Chinese and other languages.

9. How is the snorkeling experience?

The south coast boasts pristine, clear waters with rich, protected marine life. The underwater scenery is stunning allowing you to explore vibrant coral reefs, colorful fish, and species. Connect with our team and we'll guide you to the top snorkeling spots!

10. Which time of the year is best to stay at Tamassa Bel Ombre?

Anytime is a great time to visit Tamassa Bel Ombre! Mauritius boasts pleasant weather year-round. Our tropical summer lasts from November to April with temperatures from 25°C to 35°C (77°F to 95°F), and winter from May to September, ranging 15°C to 25°C (59°F to 77°F) temps.

11. How are the rooms view, what amenities are offered?

Discover our range of room categories here. Some boast views of our gardens and pools, while others have breathtaking views of the Indian Ocean – all to be enjoyed from your private balcony or terrace. 

Amenities included in all room types:

Balcony or terrace, AC, Ceiling fans, bathroom with bathtub, separate shower & separate toilets with bathroom amenities, slippers, bathrobe, full length mirror, cupboard, IPTV, telephone with IDD, Minibar, complimentary tea and coffee facilities, safe, hairdryer, shaver sockets, Wi-Fi access and more! Check out our factsheet here.

12. What activities and excursions are available?

With our Joyful Experiences, we give you the chance to try something different from the usual holiday activities. We offer a fresh take on holiday activities! Private island escapes, nature walks, painting sessions by the beach, local cooking sessions, hiking with certified guides through forests, across desert beaches and volcanic cliffs, and road trips along the south best-kept secrets with insider tips to make the most of your adventure.

13. How is the beach and its facilities like?

Mauritius beaches are legendary, and ours at Tamassa is no exception. Imagine light, warm sand and sparkling clear water. See for yourself. Lay back on the sand with our beach towels for a golden tan or settle into one of our loungers. Either way, our bar service will ensure your downtime is perfectly refreshed.

14. Does the resort offer any business services?

Absolutely, the resort features a conference room with a capacity of 80 persons in theatre style and offers all conferencing facilities such as internet, screen & projector, flipchart etc, making it suitable for both leisure and work purposes.

Additionally, the conference room is free of charge for our residents. 

If you have any particular requirements, write us at: reservation@theluxcollective.com.

Thank you for your inquiry at Tamassa . In the meantime, please feel free to ask us any question on Facebook , Twitter and Instagram .
Best Regards,
Tamassa Team

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