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The sales conditions for the reserved rate or package specify the terms for cancelling and/or changing the reservation.
Prepaid reservations can be changed or cancelled free of charge up to 30 days prior to arrival; thereafter 100% of stay charged; No-Show: 100% of stay charged. If ever the reservation includes non-refundable components, it will be stipulated in the sales conditions for the rate or package.
When the sales conditions for the reserved rate or package allow:
Changes to the reservation can be made with Customer Services, whose contact details are stated on the reservation confirmation sent by email and in Article 9 above.
In the event that the stay is interrupted, the agreed price will be paid in full. No reimbursement will be given for a prepaid reservation.
Unless expressly stated otherwise, the customer must vacate the room before 12p.m. on the last day of the reservation, unless otherwise stated in the rate conditions booked. Failure to do so shall result in the customer being billed for an extra night.
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Best Regards,
Tamassa Team